Returns
We are happy to refund items within 30 days of the date of delivery providing the item is returned to our warehouse in a new, unused and resalable condition, including any packaging & attached tags.
- Please fill in the below form and we will send out a returns label with all the information you need.
- EP Sports do not cover the cost of returning the products to our warehouse, €4.50 will be taken off the amount refunded to you.
Please fill in the form below and we will contact you with your returns form
If you would prefer to use your own courier we recommend using a reputable, tracked delivery service, such as DPD, GLS, DHL or FedEx. We cannot accept responsibility for items lost in transit so please consider using an insured service. Please package the product(s) carefully and send to this address:
USA SPORTS LTD C/O ACTIVE ANTS
BORCHWERF 5
ROOSENDAAL
NOORD BRABANT
4704 RG
NETHERLANDS
Items Returned in Used Condition
All items returned to our warehouse are inspected by our warehouse team. If they are deemed not to be in the required condition, the return will be refused. If this occurs, we will notify you and may request an additional payment to cover the shipping costs back out to you.
Faulty items
Please make sure to check your items when received before use. Any product sold by EP Sports found to have a defect is subject to a repair, replacement or refund policy in line with the manufacturer’s warranty. If there are issues with a product, please contact us straight away with the order number, date it was placed, along with images clearly showing the issue and we will advise on how to proceed.
Any product returned due to a defect will be examined by staff upon receipt of the product. The repaired product or a replacement will be shipped in a timely fashion pending stock availability. Should a replacement product be unavailable a similar product shall be substituted as an alternative with the customers agreement. EP Sports reserves the right to return the product to the customer (at the customers expense) if no defect is found.
This does not affect the customers statutory rights.